• Using our online Contact Form
• Calling us at 1-800-203-9588 (Monday-Friday 8am-8pm EST)
• Emailing us at sales@EAGawards.com
• Faxing us at 1-603-524-1153
• Mailing our headquarters at-


    Engraving, Awards & Gifts
    42 Franklin Street
    Laconia, NH 03246 USA

• Your name and organization name
• Your billing & shipping address
• Your phone and fax number
• Your email address

• What product(s) you are interested in (Include code(s) and description(s))
• What quantity needed
• What information you would like engraved (Include font(s), layout(s), design line(s))
• If you are submitting artwork please follow our Artwork Submission Guidelines
• Any other special instructions or questions you have

Production Time-
Standard production time is 10-15 working days and does not include time in shipment for the purpose
of determining delivery dates. Production time begins once all necessary line copy, artwork,
product information and proof approvals are received. Expedited Service is available on most products
within the limitations outlined below and subject to additional charges.

Expedited Service-
Orders requiring personalization which must be shipped in less than our standard production time are
accepted when our production schedule permits and are subject to the following Expedited Service pricing:

Same Day Service*	-	add 35% of the total cost of the order
1 Day Service	-	add 30% of the total cost of the order
2 Day Service	-	add 25% of the total cost of the order
3 Day Service	-	add 20% of the total cost of the order
4 Day Service	-	add 15% of the total cost of the order
5 - 9 Day Service	-	add 10% of the total cost of the order

Please Note:
Additional Expedited Service pricing may apply.
(e.g. under minimum order, special shipping and handling, special customer requirements or
specific products such as glass/crystal, ribbons, hard hats and other miscellaneous products.)

Expedited Service scheduling begins after all necessary line copy,
artwork, product information and proof approvals are finalized.
*All required information must be received by 10 a.m. EST to be eligible for Same Day Expedited Service.
Same Day Service orders that do not require personalization are subject to a $15 Expedited Service.

Minimum Purchase Requirement-
Please note that all orders are subject to a Minimum Purchase Requirement of $10, except where noted.

Cancellations-
Any orders cancelled prior to completion will be subject to charges equal to the production
costs incurred up to the time of cancellation plus an administrative fee of $25.

Special Notes-
Glass & Crystal items are subject to a minimum order of $100.
Pewter items are subject to a minimum order of $200.
Any order not meeting these requirements will incur a $10 handling surcharge.
Gift boxes for most Glass & Crystal items are available at a cost of $3.00 ea.
Gift boxes for most Pewter items with no engraving are available at a cost of $3.00 ea.

Returns-
All requests for returned products must be submitted within 7 days of original purchase.
Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee.
If the merchandise received is defective or in error, every effort will be made to correct the order to your satisfaction. Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved) or custom products.

Damage-
All claims for merchandise lost, stolen or damaged during shipment must be filed with the transportation company.
Liability for claims is transferred to the carrier at the point of shipment.

Payment Information-
Payment options available:

• We accept cash, checks, PayPal, eCheck, credit cards, money orders & purchase orders
• When supplying us with credit card information please include:
   name, card number, expiration date & 3 or 4 digit verification number.
• Credit cards we accept are Visa, Mastercard, Discover and American Express
• Orders over $1000 are subject to an Alternative Payment Method Convenience Charge
   of 2.5% on Visa/Mastercard/Discover and 3.5% on American Express.



• To apply for credit terms, please download the Credit Information Form.

• U.S. Postal Service including APO/FPO shipments
• UPS *
• Federal Express *
• DHL Worldwide Express *